Terms

Effective Date: 12 October 2026

Welcome to Banera Wellness & Recovery Centre (“Banera”). By booking, purchasing, or using our services, website, booking platform, memberships, packages, or facilities (“Services”), you agree to comply with these Terms and Conditions.

Please read these Terms carefully before using our Services.

1. Acceptance of Terms

By accessing or using Banera's Services, you confirm that you have read, understood, and agreed to these Terms and Conditions and any additional policies applicable to specific services.

2. Services Provided

Banera offers wellness and recovery services, including:

• Compression Therapy
• Ice Bath Therapy
• Infrared Sauna (Fire)
• Red Light Therapy
• Contrast Therapy (Fire & Ice)
• Sports Massage
• Dry Cupping
• Lumino Cupping
• Hyperbaric Oxygen Therapy (HBOT)
• Other wellness and recovery services

Our services are intended to support physical recovery, relaxation, and general well-being. They do not replace professional medical advice, diagnosis, or treatment.

Clients with existing medical conditions should consult a qualified healthcare professional before undergoing treatment.

3. Eligibility

Clients must be at least 18 years old or have consent from a parent or legal guardian.

Certain treatments may have additional age restrictions, medical requirements, or safety limitations.

Banera reserves the right to refuse treatment when eligibility or safety requirements are not met.

4. Health and Safety

Clients acknowledge that certain wellness and recovery treatments may involve health risks.

All clients must:

• Inform staff of relevant medical conditions, injuries, medications, or health concerns before treatment.
• Follow instructions provided by Banera staff.
• Use equipment and facilities responsibly.
• Immediately report dizziness, discomfort, pain, breathing difficulties, or unusual symptoms.
• Complete any required health screening or consent forms.

Banera reserves the right to refuse, postpone, or discontinue treatment if there are concerns regarding a client's health or safety.

5. Booking and Payment

All appointments are subject to availability and booking confirmation.

Service prices are displayed on our website, booking platform, or communicated at the time of booking.

Full payment must be made before receiving services unless otherwise agreed by Banera.

Banera reserves the right to update prices, packages, promotions, and discounts. Changes will not affect services already purchased.

Payments are non-refundable except as expressly provided in these Terms or where required by applicable law.

6. Late Arrivals

Clients are expected to arrive on time for their scheduled appointments.

If a client arrives late, the session will still end at the originally scheduled time.

Only the remaining time will be provided, and no refund, discount, or additional session time will be offered for time lost due to late arrival.

7. Cancellations and Postponements

Clients must notify Banera at least 2 hours before the scheduled appointment to cancel or request a postponement.

For cancellations made at least 2 hours in advance:

• A cancellation fee of 15% of the session price will apply.

The remaining 85% will be refunded or credited to the client's account, as applicable.

For postponements requested at least 2 hours in advance:

• A 10% postponement fee based on the session price will apply.

The remaining 90% of the session value will be applied toward the rescheduled appointment.

Cancellation or postponement requests received less than 2 hours before the scheduled appointment will not qualify for a refund or credit, except where required by law.

Clients who fail to attend without prior notice will forfeit the booked session.

If Banera cancels an appointment, the client will be offered an alternative appointment or an applicable refund without a cancellation fee.

8. Postponement Policy

Each booked session may be postponed only once.

The postponement must be requested at least 2 hours before the original appointment.

If a client is unable to attend the rescheduled session, the session will be cancelled without a refund or further postponement, except where required by applicable law.

All rescheduled sessions remain subject to availability and applicable membership validity periods.

9. Membership Validity

All Banera memberships are valid for 30 days, beginning on the date of the first session used under the membership.

Memberships may include 4 or 8 sessions, depending on the package purchased.

Clients are responsible for booking appointments in advance and completing all included sessions within the 30-day validity period.

Unused sessions after membership expiry:

• Cannot be carried forward to another membership period.
• Cannot be exchanged for cash.
• Cannot be transferred to another membership.
• Are not eligible for refunds, except where required by law.

Membership validity will not be extended due to unused sessions or personal scheduling difficulties unless Banera expressly approves an exception.

10. Discounts for Evove Gym, Elevate Fitness and Evove Academy Members

Active general members of Evove Gym and Elevate Fitness are entitled to a 10% discount on eligible Banera services.

This discount also applies to currently enrolled students of Evove Academy.

The following services are excluded:

• Sports Massage
• Lumino Cupping
• Dry Cupping
• Clients must provide valid membership or student verification when requested.

Discounts cannot be combined with other promotional offers, special packages, or existing discounted rates unless expressly approved by Banera.

11. Active Reboot Package Benefits

Clients purchasing the Active Reboot Package are entitled to 3 complimentary recovery sessions at Banera.

Eligible services include:

• Ice Bath: 1 session
• Compression Therapy: 1 session
• Fire (Infrared Sauna): 1 session
• Fire & Ice (Contrast Therapy): 2 sessions
• Fire & Ice counts as 2 sessions from the complimentary allowance.
• Additional eligible recovery sessions beyond the complimentary allowance are charged at MVR 100 per session.
• Active Reboot clients also receive a 10% discount on:
• Hyperbaric Oxygen Therapy (HBOT)
• Sports Massage
• Dry Cupping

These discounts apply to eligible services purchased separately and cannot be combined with other discounts unless approved by Banera.

All package benefits are subject to booking availability and the applicable package validity period.

12. Consultation Fees

Clients booking consultations are required to pay MVR 700 in advance.

Any remaining consultation balance must be settled immediately after the session.

The advance payment will be applied toward the total consultation fee.

Additional treatments or services recommended during consultation will be charged separately unless otherwise included in the agreed consultation package.

13. Liability and Client Responsibilities

Clients acknowledge that wellness and recovery services may involve inherent risks.

Clients may be required to complete health declarations, screening forms, or treatment consent forms.

Banera shall not be responsible for injuries or damages resulting from a client's failure to disclose relevant medical information, misuse of equipment, or failure to follow staff instructions, to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded.

14. Personal Information and Privacy

Banera may collect personal information including names, contact details, booking records, payment details, membership information, and relevant health information.

Information will be collected and processed for legitimate purposes connected to service delivery, booking management, payment processing, safety, and customer support.

Personal information will be handled in accordance with Banera's Privacy Policy and applicable laws.

15. Intellectual Property

All logos, trademarks, photographs, website content, designs, promotional materials, and other intellectual property associated with Banera belong to Banera or their respective owners.

Unauthorised reproduction, modification, distribution, or commercial use is prohibited.

16. Prohibited Conduct

Clients must not:

• Damage or misuse equipment or facilities.
• Engage in abusive, threatening, or inappropriate behaviour.
• Disrupt other clients or staff.
• Provide false or misleading booking or medical information.
• Use the facilities for unlawful activities.
• Interfere with the website or booking platform.
• Disregard staff instructions or safety requirements.

Banera reserves the right to refuse or discontinue services for violations of these rules.

17. Service Availability and Operational Changes

Banera reserves the right to adjust appointment availability, treatment schedules, equipment access, and operating hours due to maintenance, staffing, safety concerns, or operational requirements.

Where Banera cannot provide a confirmed appointment, clients will be offered an alternative booking or an applicable refund.

18. Modification of Terms

Banera reserves the right to update these Terms and Conditions.

Updated Terms will be published through our official website or booking platform.

Changes will apply from their stated effective date, subject to applicable law.

19. Termination of Services

Banera may suspend, refuse, or terminate access to its services if a client:

• Violates these Terms and Conditions.
• Engages in unsafe or inappropriate conduct.
• Misuses facilities or equipment.
• Provides false information.
• Poses a risk to other clients, staff, or operations.

Any applicable refund entitlement will be determined under these Terms and applicable law.

20. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Maldives.

Any disputes arising from the use of Banera's services shall be subject to the jurisdiction of the competent courts of the Republic of Maldives.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.

22. Contact Information

Banera Wellness & Recovery Centre

Malé, Republic of Maldives

For enquiries, booking assistance, cancellations, or other concerns, clients may contact Banera through its official communication channels or visit the facility.

Client Acknowledgment

By booking an appointment, purchasing a membership or package, making a payment, or using any Banera service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Clients are encouraged to review these Terms regularly for updates.